Privacy Policy
This Privacy Policy describes how Swiss Skills Group AG collects, uses, and protects the personal data of users of our online platform and services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Swiss Skills Group AG, located at Löwenstrasse 25, 4th Floor, 8001 Zurich, Switzerland, is the data controller responsible for processing your personal data.
Personal Data We Collect
We collect personal data when you interact with our service. This may include:
- Contact information such as your name and details you provide when you register or communicate with us.
- Information you provide when using our services, such as details related to interview coaching, workshops, courses, or career development programs.
- Payment information required to process transactions for our services.
- Information you provide in communications with us, including feedback or support requests.
- Usage data and technical information about your visit to our site, including your IP address, browser type, operating system, referring URLs, and pages viewed.
How We Collect Data
We collect data in several ways:
- Directly from you when you register for an account, sign up for a service, contact us, or participate in our programs.
- Automatically as you navigate through our site, using cookies and similar technologies.
How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide, operate, and maintain our services, including delivering training, coaching, and workshops.
- To process transactions and manage your orders for our services.
- To communicate with you, respond to your inquiries, and provide customer support.
- To improve and optimize our online platform and services.
- To send you relevant information about our services, updates, and promotional materials, where you have consented to receive such communications or where we have a legitimate interest to do so.
- To detect, prevent, and address technical issues and security incidents.
- To comply with legal obligations and protect our rights.
Lawful Basis for Processing
We process your personal data based on the following legal grounds under GDPR:
- Performance of a contract: We use your data to provide the services you have requested.
- Legitimate interests: We may process your data for our legitimate business interests, such as improving our services, marketing (where permitted), and ensuring the security of our site, provided these interests do not override your fundamental rights and freedoms.
- Consent: Where required by law, we process certain data based on your explicit consent, which you can withdraw at any time.
- Legal obligation: We may process your data to comply with legal requirements.
Sharing and Disclosure of Data
We do not sell your personal data. We may share your data with third parties only in the following limited circumstances:
- With service providers who perform functions on our behalf, such as payment processors, IT service providers, and marketing platforms. These third parties are obligated to protect your data and use it only for the purposes for which it was shared.
- To comply with legal obligations, such as responding to a subpoena, court order, or other legal process.
- To protect the rights, property, or safety of Swiss Skills Group AG, our users, or the public.
- In connection with a business transaction, such as a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Data Security
We have implemented appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Under GDPR, you have certain rights regarding your personal data:
- The right to access: You have the right to request a copy of the personal data we hold about you.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure: You have the right to request that we erase your personal data under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before responding to your request.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance your user experience, analyze site usage, and for marketing purposes. Cookies are small text files placed on your device. You can manage your cookie preferences through your browser settings.
International Data Transfers
Your personal data may be stored and processed in countries outside of the European Union/European Economic Area or Switzerland. Where we transfer your data to such countries, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as using Standard Contractual Clauses or relying on adequacy decisions.
Links to Other Websites
Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at:
Swiss Skills Group AG
Löwenstrasse 25
4th Floor
8001 Zurich
Switzerland